Frequently Asked Questions (FAQ)

Ordering & Payment

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, PayPal, and major debit cards. All transactions are securely processed.

Q: Can I cancel or modify my order after placing it?
A: Orders can be modified or canceled within 2 hours of confirmation by contacting our support team.

Q: Is my payment information secure?
A: Yes. All payments are encrypted, and Critch's does not store your card details on our servers.

Shipping & Delivery

Q: How long does shipping take?
A: Standard shipping within the U.S. takes 5–7 business days, while express options take 2–3 days.

Q: Do you ship internationally?
A: Currently, we only ship within the United States, but we plan to expand internationally soon.

Q: Can I track my order?
A: Yes. You will receive a tracking number via email once your order ships.

Returns & Exchanges

Q: What is your return policy?
A: Returns are accepted within 14 days of delivery for unused items with original packaging.

Q: How do I start a return?
A: Contact us via the Customer Satisfaction page to initiate your return.

Account & Support

Q: Do I need an account to order?
A: No account is required — you can check out as a guest or register for faster future orders.

Q: How can I contact support?
A: Email us anytime at christianpol.valles@gmail.com.

Q: How long does customer support take to respond?
A:Our team typically responds within 24 hours while social media pages per shop depends on their open hours.